Join to apply for the Senior Product Manager - Personalisation role at Shanghai VIM Industrial Design Co., Join to apply for the Senior Product Manager - Personalisation role at Shanghai VIM Industrial Design Co., At Holland & Barrett, we're on a mission to make health and wellness a way of life for everyone. As one of the world's leading health and wellness retailers, we're transforming into a digital-first business to meet the evolving needs of our customers. Technology is at the heart of this transformationdriving smarter personalisation, seamless experiences, and empowering our teams to build deeper customer relationships.
We're looking for a Senior Product Manager Personalisation to lead the development of connected, highly personalised experiences across our digital and physical channelsincluding our website, app, and in-store technology.
It's about delivering end-to-end journeys tailored to each customerwhether they're browsing online or shopping in-store. Your work will directly support our ambition to help every customer achieve their unique health and wellness goals.
Working closely with engineering, CRM, marketing, UX research, design, data science and commercial teams, you'll ensure everything we build delivers measurable value across the customer lifecycle.
Deeply understand our customerstheir behaviours, needs and motivationsthrough data and research.
Partner with UX researchers to validate ideas, uncover insights, and optimise customer journeys.
Collaborate effectively with both technical and non-technical teams to deliver high-quality, customer-first products.
Work closely with cross-functional stakeholders (data science, analytics, design, UXR, commercial) to drive insight-led product development.
Continuously optimise through A/B testing, experimentation, and performance analytics.
5+ years' experience in product management, ideally within personalisation, CRO, or digital customer experience.
~ A strong track record of delivering impactful digital products that drive both customer and commercial value.
~ Experience working with cross-functional teams in a fast-paced, agile environment.
~ Confident using data, experimentation, and research to make informed product decisions.
~ Knowledge of machine learning, product recommendation engines, or omnichannel personalisation.
Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.
Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
Career progression
Pension company contribution
Your wellbeing is paramount so you can get away and take 28 or 33 Days Holiday per year.
Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Employment type Full-time
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