Great opportunity to work as a Customer Experience Team member for our client who is the UK's leading drinks logistics provider. They specialise in delivering beers, ciders, wines, spirits, and soft drinks to both the on-trade (pubs, restaurants) and off-trade (retail shops) across the country.
Staffline is recruiting a Customer Experience Team member in Coleshill.
The rate of pay is £25,400 per annum the first 12 weeks, and goes up to £26,000 per annum.
This is a full-time role working rotating shifts, Monday to Friday, and the rota shifts are:
- Week 1 - 7.00am - 15.30pm
- Week 2 - 7.30am - 16.00pm
- Week 3 - 8.00am - 16.30pm
- Week 4 - 8.30am - 5.00pm
- Week 5 - 9.00am - 5.30pm
- Week 6 - 9.30am - 6.00pm
Your Time at Work
As a Customer Experience Team member your duties will include:
- To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry
- Identify and implement long term solutions to customer issues
- Answer inbound phone calls to ensure the department achieves the target performance
- Liaise with key conta...