Overview
We have an excellent opportunity for an Underwriting and Legal Assistant to join our Trade UK team. As part of our wider Operational Finance team, our Trade UK team supports the Trade Credit proposition at Screwfix. Reporting to the Trade Credit Underwriting and Legal Specialist, Your role is fundamental in supporting the management of existing customers' debt, ensuring we onboard new business in the right way whilst managing risk.
What's in it for you?
* 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
* Hybrid working with up to 2 days working from home
* Flexible start and end times around core working hours
* Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
* Up to 14% employer pension contributions
* Life cover up to 4x your salary
* Health cash plan and discounted gym memberships (up to 25% savings)
* 20% discount at Screwfix and B&Q
Responsibilities
* Working closely with our customers, trade counters and B2B teams, building relationships, supporting new applications, credit limit increases and other general account queries
* Providing advice and guidance on credit applications and risk in accordance with our credit policy. Supporting new credit applications & increases in line with our policy and putting forward recommendations to the Trade Credit Underwriting and Legal Specialist
* Obtain and evaluate customer information from various financial agencies for the purposes of assessing credit risk and worthiness.
* Investigate suspected fraud matters – working with Trade UK and our loss prevention teams at pace to identify potential fraud and assisting with wider fraud prevention strategies.
* Liaising with our stores and delivery partners where we have disputes, managing reporting and ensuring we maintain our high levels of recovery
* Support with producing internal reporting on account performance, aged debt, forecasting and KPI's
* Preparing accounts for legal action and providing instructions to our legal collection partners throughout the collection and recovery process.
* Support on projects and initiatives that improve existing processes and the customer journey. You may lead a project from start in finish, engaging with stakeholders across the business, making recommendations and implementing changes or new ways of working.
Qualifications
* Experience of delivering an exceptional customer service
* Intermediate Excel skills are a requirement (Vlookups, pivot tables)
* Excellent planning, administration and organisational skills
* Flexible, enthusiastic and self-motivated with the ability to work on own initiative
* High attention to detail is essential.
* Experience of working with credit limits (under writing / credit vetting) would be advantageous
At Screwfix, Your Wellbeing Comes First:
Financial wellbeing
* Wagestream access to track earnings and save
* Access to the Kingfisher Share Scheme
* Colleague support fund
* Exclusive offers and discounts via our Hapi app
* Cycle-to-work scheme and savings on bikes
Every day benefits
* Career progression and development programmes
* Coaching and mentoring to help you thrive
* Access to wellbeing resourcing including PepTalk
* Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we'll invite you for a call or Teams video for an informal chat about the role, and to see if we're a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us.
We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone.
Please let us know at if you need any additional support or adjustments when it comes to your application.
NO AGENCIES PLEASE
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