Your mission at LINDAL
You will handle Customer Complaints by maintaining strong relations with our customers to ensure all product specifications are clearly understood. Form part of team of 5 and lead 2 Quality Coordinators. Collaborate with suppliers by understanding supplier needs, specification & expectations with a view towards our mutual commitment to overcome challenges that occur.
* Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
* Demonstrate and lead problem solving efforts via proven root cause investigation methods.
* Supplier Quality: Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
* Quality Control (Internal Non-Conformities)
* Collaborate with other functions to support operations when product quality issues are detected, and support
* coordinating the appropriate steps to resolve any challenges.
* Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer
* Satisfaction.
* Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations.
* Work with local teams including Group functions, to ensure successful completion of changes.
* Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
* Support the Internal Audits, Validations, pFMEA, Metrology, Document Control.
* Ability to accomplishing work objectives and deliver business results, by setting high standards of performance for yourself and others.
Your profile
* Collaborate with the wider Group Quality and other sites in an efficient and effective manner.
* Proactively seek out best practices and process innovations.
* Committed to supporting the Site across all functions to continuously improve defect reduction.
* Support continual improvement efforts within the site, to ensure Customer Requirements are met through the operation of efficient & effective processes.
* Lead problem solving activities, to ensure actions are taken in a timely manner. I coordinate actions, and assess corrective actions proposed for effectiveness.
* Actively coach and support colleagues in problem solving and corrective action methods.
* Support the Local processes and the review of Site KPIs.
* Demonstrated ability to work collaboratively and cross functionally.
* Apply a structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act.
* Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
* Support both the Local and the Global approach to ensuring health & safety is considered in everything I do.
Education,Knowledge, Skills, Experience
* A proven equivalent knowledge by long term job experience or Bachelor degree, preferably in a natural science.
* Any other qualifications towards relevant areas e.g. General or Specific Operational Practices, Six-Sigma,Auditing, Problem Solving, Change Mangement etc.
* Knowledge of QMS requirements, including related International Standards. BRC requirements where necessary.
* Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
* Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
* Good experience in Microsoft Office applications, especially Excel.
* Good understanding & ability to communicate in English language.
Why us?
* We offer an environment where all employees have the opportunity to develop, supported by the entire management team.
* Additional benefits include:
o Pension Scheme
o Flexible holidays with 25 days Annual Leave plus bank holidays
o Christmas/New Year Shut Down Week
o Health Cash Plans
o EAP
o Wellbeing and Healthy Living programme
o Financial and Legal Wellbeing programme
o Discounts at numerous Supermarket Shopping
o Access exclusive deals and discounts on products or services
Your contact
Kris Nagiah
HRBP
Information about the site
LINDAL Valve Co. Ltd.is located in a market town in Bedfordshire with good access to the M1 and A5 and public transport.
We are a specialist in the design, development, manufacture and supply of aerosol dispensing packaging solutions tailored to meet a broad spectrum of customer needs and market applications.
Our product offering includes a comprehensive range of valves, actuators, barrier packs and associated accessories that address the technical and aesthetic dispensing requirements, enabling customers to differentiate and excel in an increasingly competitive marketplace.
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