Finn Lough Belleek, Northern Ireland, United Kingdom
Guest Services Associate
Finn Lough Belleek, Northern Ireland, United Kingdom
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This range is provided by Finn Lough. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation, and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.
About the Role
We are looking for a friendly, motivated, and detail-oriented Sales & Guest Services Associate to join the team at Finn Lough. The ideal candidate will assist with reception duties and manage bookings, ensuring every guest has a seamless experience from the moment they reach out to the team until the time they check out. This position plays a vital role in providing exceptional customer service, acting as an ambassador for Finn Lough in representing its values to our guests.
Responsibilities
Reception Duties
* Greet and welcome guests in a warm and professional manner upon arrival.
* Check guests in and out efficiently, ensuring accurate documentation and payment processing.
* Answer phone calls, emails, and other guest enquiries promptly and professionally.
* Provide information to guests regarding accommodation options, amenities, local attractions, and services available at Finn Lough.
* Maintain an organised reception area, ensuring it is always welcoming and professional.
Reservations Management
* Manage and process guest reservations via phone, email, and online platforms.
* Respond to enquiries and provide accurate availability and pricing information.
* Ensure that all bookings are accurately entered into the reservation system and confirmed to guests.
* Assist with upselling and promoting available services, packages, and experiences.
* Monitor and manage cancellations, amendments, and special requests related to guest bookings.
* Ensure payments are accurate and reconciled on a daily basis.
* Liaise with the Sales team to ensure availability of offers and packages.
* Maintain up-to-date knowledge of current rates, availability, and promotional offers.
Guest Services & Customer Care
* Provide a high standard of customer service throughout the guest journey, ensuring a memorable stay.
* Handle any guest concerns or complaints promptly and professionally, escalating where necessary.
* Assist with organising additional guest services such as transportation, activities, and special requests.
* Ensure that guests' needs are anticipated and met, providing personalized experiences wherever possible.
Required Skills
* Previous experience in a customer-facing role, ideally within a hospitality or sales environment.
* Bachelors Degree or Higher in Hospitality or Tourism related subject is desirable
* Strong communication skills with a friendly and approachable demeanour.
* Proficient in using computer systems and booking software (experience with reservation systems is a plus).
* Excellent organisational and time-management skills.
* Ability to multitask and stay calm under pressure.
* Ability to work as part of a team and collaborate with various departments.
* High attention to detail and accuracy in all tasks.
* Flexibility to work varied shifts, including weekends and holidays as required.
* A passion for delivering exceptional customer service and ensuring guest satisfaction.
* A genuine interest in sustainability and contributing to environmentally conscious initiatives.
Preferred Skills
* A background in hospitality, tourism, or sales.
* Knowledge of the local area and its attractions.
* Experience with upselling and promotional strategies.
Pay range and compensation package
Live in Accommodation Available for relocation
Access to wellness facilities
Equal Opportunity Statement
At Finn Lough, we are committed to fostering an inclusive and diverse workplace where everyone is treated with fairness, dignity, and respect. We believe that diversity enhances our team and contributes to an exceptional guest experience.
Finn Lough is an equal opportunity employer and does not discriminate based on race, colour, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.
We are a family and are dedicated to creating a welcoming and supportive environment where all employees have the opportunity to thrive and contribute their unique talents.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Customer Service
* Industries
Hotels and Motels and Wellness and Fitness Services
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