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Service advisor

Cardiff
Eclipse Recruitment
Service advisor
Posted: 23h ago
Offer description

Job Description

Service Advisor\nAn exciting opportunity has come up to join a fantastic Dealership in Cardiff.\n\nWe have the requirement of a Service Advisor to join our successful Aftersales team; this position will play a crucial role in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation.\n\nAs a Service Advisor, you will be the first point of contact for customers visiting the dealership and, as such, you'll be an important ambassador for the company.\n\nThis is a busy department, and the role requires someone who can work very well under pressure, whilst offering exceptional customer service.\n\nDuties of the Service Advisor:\n\n * Dealing with customer requirements for service and vehicle repairs efficiently and courteously, to ensure a high standard of customer satisfaction;\n\n * Dealing with all service enquiries;\n\n * Managing the allocation and handover of customer service vehicles;\n\n * Liaising with the workshop team to ensure the timely completion of customer vehicles;\n\n * You will be targeted on your upselling capabilities, making customers aware of the various Service/ Warranty plans, etc on offer; this part of the role will be key to your overall OTE.\n\n * Requirements of the Service Advisor:\n\n * Previous Service Advisor experience within the automotive industry is essential.\n\n * Warranty experience is preferred.\n\n * You must be IT literate, and Kerridge knowledge is required.\n\n * You must hold a full UK driving licence.\n\n * The successful candidate will be required to complete a DBS basic disclosure.

Disclosure expenses will be met by the employer.\n\nHours of work:\n8.00 am to 5.30 pm Monday to Friday\n8.00 am to 12.30 pm Saturday rota (once a month)\n\nPlease apply TODAY - This is an opportunity NOT to be missed

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