Working closely with the COO, the HOO has is responsible for assisting with the planning, organising and
controlling the day-to-day operational activities of the business and operational resilience of the firm. The HOO
is a key element of the First Line of Defence for Operational Risk and also for the identification and prevention
of Financial Crime, including AML.
The role supports the delivery of the Strategic Business Plan and strategic objectives.
Responsibilities:
Assisting the COO with the execution of the strategies developed by the Board and Senior
Management, helping translate the long term objectives into the delivery of the strategic business plan,
monitoring progress and taking remedial action where required.
Develop and assist in the implementation of specific operations strategies, policies and procedures,
ensuring consistency and compliance with the overall UK strategic business plan in order to meet
current and future organisational needs.
Contribute to the Improvement, development, and maintenance of operational processes to ensure
effective running of the business area, ensuring procedures are put in place and maintained to execute
the tasks effectively.
Responsible for supervising the company's systems, controls and operational infrastructure to support
the execution of current programs of work and to allow for sustainable, continued growth and business
expansion.
Responsible for supporting the implementation and strengthening of the company's operational
resilience framework and policies. This includes ensuring that a consistent framework is in place to
systematically identify, measure, mitigate, report, monitor and manage the most significant resilience
risks.
Assist the COO with of the company's outsourcing / third party risk management framework to ensure
it is consistent with the operational resilience framework, including developing and monitoring an
outsourcing policy and oversight framework.
Provide coordination and expertise in the event of supplier operation disruption
Oversight of the Operations Team, coordinated with other Business Heads to ensure the smooth
running of the firm ensuring that end to end transaction processing follows best practices, minimises
manual interventions and complies with the following UK policies/ International Standards:
o Compliance
o Operational Risk
o Credit Risk
o KYC
o AML
o International Chamber of Commerce's (ICC) rules including Uniform Customs and
Practice for Documentary Credits (UCP).
Assist in the management of business transformation/change management initiatives, driving business
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process reengineering to improve operational efficiency and optimise operational processes.
Leverage off Peer Networks to share knowledge of best practice, experience and know-how to drive the UK systems development.
Build a culture which emphasises risk awareness, efficiency and effectiveness and focuses on high
performance and continuous improvement.
Supervise the Operations teams- including setting objectives, regular reviews and staff development.
Ensuring that, In cases of planned absence from the office, responsibilities are delegated to approved,
nominated cover for the role ensuring they are briefed and trained sufficiently in advance on the tasks
and responsibilities involved, including providing handover documentation to enable the
replacement member/s of staff execute the role successfully.
Participation in and involvement in training and development initiatives as directed by HHR/CEO/COO.
Operational Resilience
Help develop policy and standards as well as governance arrangements for operational resilience,
working with risk and compliance to ensure that the development of these and the associated
operational resilience framework meets regulatory and business expectations.
Support the development and maintenance of key program documentation including the reporting and
supporting material for the Board and Management Committees.
Support business functions in identifying, creating, and documenting key business services along with
their associated impact tolerances and reporting metrics.
Maintain, in partnership with business functions, the key business services and associated impact
tolerances and reporting metrics in line with global standards and regulations, ensuring that required
resilience activities are appropriately owned by the business functions and embedded into their
business operations and management processes.
Conduct with business functions ongoing key business service mapping to identify critical
dependencies (people, process, technology, suppliers, data and premises) and potential vulnerabilities.
Partner with business functions to maintain or develop response plans in the event of severe but
plausible operational disruptions.
Monitor operating events relating to operational resilience, including near misses and help escalate,
remediate, and coordinate the firm's response as required, including participation in major incident
management where required.
Identify areas to mature in the program to increase the firm's resilience capabilities, assisting the
business functions in identifying and remediating gaps in their resilience capabilities and proactively
identifying and implementing innovative solutions to mitigate resilience risks.
Assist in the planning and execution of resilience projects and initiatives as required.
Supplier Oversight
Manage and support the oversight of the resilience arrangements for the suppliers integral to the
delivery of critical services.
Conduct mapping with critical suppliers to ensure dependencies and vulnerabilities are appropriately
documented and understood.
Work with and engage with functions which perform risk assessments of the firm's suppliers and
develop an ongoing due diligence and oversight framework, including exit strategies, as necessary.
Support testing with suppliers to ensure playbooks for severe but plausible scenarios are robust,
realistic, and achievable, including involvement in exit planning and testing where required.
Provide coordination and expertise in the event of supplier operation disruption.
Review supplier incidents for lessons learned.