Department: Legal
Location: Bolton
Description
To review, assess, and negotiate settlement of costs matters within our clinical negligence team, handling all procedural aspects and pleadings until settlement or assessment of costs. To provide costs advice to clients and main teams, negotiating costs on various matters to deliver savings for our clients.
It is important that the job holder can quickly review files, formulate initial costs strategies, provide comprehensive advice to clients, initiate early telephone negotiations with the other side, and liaise with insurers throughout the case.
You need to build strong working relationships with colleagues in Costs and the wider business.
Key Responsibilities
1. Manage own caseload using in-house case management system, ensuring timely and accurate record-keeping, billing, and management information to aid decision-making.
2. Review, advise, and negotiate end-of-life costs claimed, including drafting Points of Dispute and responding to replies.
3. Achieve daily chargeable hour targets, managing workload to meet service level agreements and critical deadlines.
4. Delegate tasks appropriately to team members.
5. Review files, set strategies, identify strengths and weaknesses, and document findings.
6. Prepare and update cost strategy reports throughout the case.
7. Provide written updates to clients via email or letter about case progress.
8. Conduct periodic reviews of files as per client requirements.
9. Negotiate costs advantageous to clients.
10. Handle correspondence and telephone inquiries.
11. Meet performance targets.
12. Draft applications and/or oppose applications; instruct Counsel or Costs Lawyer for Detailed Assessment or conduct own advocacy.
Working Hours
35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. The primary location for this role is Liverpool.
Skills, Knowledge, and Expertise
Essential Skills and Attributes:
* Experience in negotiating costs, including preparing points of dispute and considering replies.
* Good educational background – 3 GCSEs grade C or above, including maths and English.
* Strong written and verbal communication skills, including client liaison experience.
* Good telephone negotiation skills.
* Experience managing own caseload, meeting service levels and KPIs.
* Initiative, planning, prioritization, and decision-making abilities.
* Excellent listening skills and ability to remain calm under pressure.
* Team player.
* Proficient IT skills.
Desirable:
* Degree and/or LPC and/or ALCD or equivalent.
* Experience conducting own advocacy.
Values
Our culture focuses on making Keoghs sustainable and successful, guided by our values:
* We are connected
* We are dynamic
* We are innovative
* We succeed together
Benefits
* 25 days holiday per year, increasing with service (option to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa), with options to upgrade within the first month
* Health Care Cash Plan
* WeCare online health and wellbeing support
* Death in Service
* Critical Illness Cover
* PHI/Income Protection
* Pension: 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to online discounts and memberships
*after successful probation period
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