Overview
You will be a true Brand Ambassador who interacts easily with a broad range of customers, promoting customer service excellence and managing the customer’s journey and in-store experience. You will be hardworking, dedicated, and able to swiftly identify customer needs to provide engaging styling options, contributing to store KPIs through personal productivity.
Key Responsibilities
* Deliver an exceptional customer experience, following the Moss Essential Steps of Service by actively greeting, listening, and confidently offering bespoke advice, selling in a professional and passionate way.
* Maintain high productivity by maximizing sales and services goals and elevating every interaction to contribute to business KPIs.
* Demonstrate strong product knowledge across services (Hire, Custom Made, Retail, Alterations, Ship from Store) and apply it to tailor the customer experience.
* Be aware of external opportunities to improve store performance and use customer feedback (Feefo, Mystery Shops) to enhance service.
* Assist with stockroom and back-area housekeeping, receive deliveries, handle stock, and adhere to stock & cash control procedures to minimise loss.
* Follow the Appointment process using the appointed platform and ensure customers are contacted prior to visits with status information recorded accurately.
What You\'ll Need to Succeed
Technical:
* Basic product knowledge: understanding features, benefits, and products available in the store.
* POS systems: familiarity with cash tills, credit card processing, and inventory management systems.
About You
* Reflects Moss\' aesthetic through personal style and presentation.
* Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
* Outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, elevating the brand\'s presence.
* Consistently embodies Moss\' core values and behavioural competencies in daily responsibilities.
Benefits and Perks
* Employee Discount: 70% across all Moss stores.
* Team Reward Pay Scheme: up to 15% of gross monthly salary as a bonus.
* Refer a Friend: £500 bonus for successful referrals of Managers.
* Season Ticket Loan: Financial support for commuting.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Discounted Gym Membership with PureGym.
* Life Insurance and ongoing development tailored to your career ambitions.
* Access to Moss Learning: Online skill enhancement platform.
* Employee Hub: Access to benefits, recognition, wellbeing, and company updates.
* New Baby Gift: Celebrating personal milestones.
Additional Information
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Other
Employee benefits and development opportunities are provided in line with company policy. This description reflects the role as currently defined and may be amended at Moss\'s discretion.
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