At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts. As a member of our customer service team, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met and exceeding their expectations. Key Responsibilities: Providing first-class customer service via voice, email, or live chat Ensuring all communication via phone or email is handled professionally and promptly Recording details of customer comments on the CRM database provided, leaving clear notes Demonstrating strong product knowledge to ensure all customer queries are answered, non-golfers do not worry full training will be provided Building rapport with customers and providing exceptional service Achieving key targets set • Adhering to quality standards and ensuring consistency in all interactions The Candidate: Strong customer service skills and experience Excellent written and verbal communication skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Proficient in Microsoft Office and CRM systems Ability to work 40 hours per week in our Warrington office If you are passionate about delivering outstanding customer service and have the drive to succeed in a dynamic, fast-paced environment, we want to hear from you! ADZN1_UKTJ