Deadline for applications, March 6th 2026
Company Description
Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical, AI and GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance.
Role Description
We’re hiring a Head of Delivery Operations (Customer Delivery Operations/Excellence) to own end-to-end delivery from contract signature through implementation, go-live, and handoff to Customer Success. We're looking for someone who has built a delivery operating system that blends high-quality content development/production workflows with SaaS implementation rigour.
What you’ll be doing
* Own post-sales delivery: signature, onboarding, build, QA, go-live through to customer success process
* Build and run the delivery methodology (templates, acceptance criteria, QA checklists)
* Manage the delivery engine to built a repeatable throughput across
* Oversee project governance (risk/escalation management, exec reporting)
* Define KPIs and dashboards
* Oversee resource allocation and headcount plans to ensure delivery targets are met
* Ensure effective cross-functional collaboration by linking Delivery/Sales/CS and product teams
Qualifications
* 5-8+ years running operations/delivery in a B2B SaaS implementation / professional services / customer delivery ops and/or a production-style environment (e.g., medcomms/client delivery, content operations)
* You’ve scale a growth stage company and know how to manage the challenges going from a 30 to 100+ person team
* Experience delivering to Life Sciences / Pharma / Healthcare customers (regulated environments)
* Familiarity with approval-heavy workflows (e.g., MLR or similar)
* Comfort partnering with Product/Engineering on AI-enabled products (no coding required)
* Experience with capacity planning/forecasting and managing constrained resources
Why Reccourse AI?
* You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities
* You’ll be given ownership and autonomy
* You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies
* You’ll get to work with other passionate and bright people
Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team
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