We are looking to appoint and seek enthusiastic and motivated booking clerks to support our Inpatient Booking Team and Outpatient Booking Team.
You will need to be computer literate, flexible and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face. Knowledge of medical terminology, administration and organisational experience is essential.
If you enjoy variety and would like to make a difference, we would like to hear from you.
The Trust is committed to staff training and extended roles and professional development is encouraged.
Hours per week: 37.5 (part time also considered)
Please state clearly in the supporting information section of your application whether you are applying for an Inpatient role or Outpatient role
Main duties of the job
To work as part of the Booking Team to plan, book and schedule appointments and schedule planned procedures ensuring that both Government and Trust targets are met.
Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.
Working with the Manager to ensure that all capacity is utilised efficiently and effectively.
Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.
We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.
Non-UK or Irish applicants should check their visa and this role's eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Person Specification
Qualifications
* 5 GCSE's grade C (4) or equivalent (must include English)
* NVQ level 3 Business Administration or equivalent experience
Experience
* Previous administrative/ office experience
* Customer or patient service environment
* Experienced team worker
* Previous NHS experience
Knowledge and Skills
* Experience of using electronic patient management systems or similar
* Knowledge of 18 Week referral to treatment
* Effective organisational skills
* Good communicator - able to deal with people at all levels.
* Able to work under own initiative and without direct supervision
* Knowledge of hospital patient administration systems or other computer-based systems for making appointments
* Working knowledge of Windows and Excel packages
* Awareness of current NHS policies, priorities and targets
Other Rolw Requirements
* Please refer to the Job Description and Person Specification for further details
£25,760 to £27,476 a year(subject to job matching)
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