Operations Manager, Luxury RTW & Accessories
Central London
£60,000 plus bonus and package
Role Overview
The Operations Manager is responsible for leading and optimising all operational aspects of a high‑performing, luxury retail environment. Supporting a flagship store with significant annual turnover, this role ensures operational excellence, compliance, and efficiency across all functions, enabling the sales team to deliver an exceptional client experience.
Managing a team of five direct reports, the Operations Manager will act as a strategic partner to the Store Director, driving performance through robust processes, strong leadership, and a detail‑oriented approach.
Key Responsibilities
Operational Leadership
* Oversee all day‑to‑day operational functions within a fast‑paced, high‑volume retail store
* Ensure seamless coordination between front‑of‑house and back‑of‑house activities
* Implement and maintain best‑in‑class operational standards to support commercial success
* Act as a key member of the leadership team, contributing to overall store strategy and performance
Team Management
* Lead, coach, and develop a team of five operational team members
* Foster a culture of accountability, precision, and continuous improvement
* Conduct regular performance reviews, training, and succession planning
* Ensure team alignment with store objectives and operational KPIs
Stock & Inventory Control
* Maintain accurate inventory management, including stock control, audits, and reporting
* Oversee stockroom organisation, ensuring efficiency and compliance with company standards
* Manage deliveries, transfers, and stock discrepancies with a proactive approach
* Partner closely with merchandising and sales teams to optimise product availability
Compliance & Risk Management
* Ensure full compliance with all company policies, procedures, and legal requirements
* Oversee health & safety standards, ensuring a safe environment for both team and clients
* Manage loss prevention strategies and mitigate operational risks
* Maintain accurate documentation and reporting for audit purposes
* Support the Store Director in achieving and exceeding store turnover targets
* Monitor operational costs and identify opportunities for efficiencies
* Contribute to budgeting, forecasting, and performance analysis
* Ensure operational processes support a premium client experience and sales growth
Systems & Process Optimisation
* Drive continuous improvement of operational systems and workflows
* Ensure effective use of retail systems, POS, and reporting tools
* Identify inefficiencies and implement solutions to enhance productivity
* Lead operational projects and initiatives at store level
Key Skills & Experience
* Proven experience in an Operations Manager or similar role within a premium or luxury retail environment
* Strong leadership skills with experience managing and developing teams
* Highly organised with exceptional attention to detail
* Commercially aware, with an understanding of how operations impact sales performance
* Experience managing inventory, stock control, and audits in a high‑value environment
* Strong problem‑solving skills and the ability to work under pressure
* Excellent communication and stakeholder management skills
* Proficient in retail systems and Microsoft Office
Personal Attributes
* Proactive and solutions‑focused mindset
* Calm and composed under pressure in a fast‑paced environment
* High level of integrity and accountability
* Strong team player with a collaborative approach
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