Wokingham Borough Council - Business Analyst (Children's Mosaic Improvement Programme)
Location: Wokingham / Hybrid
Contract Duration: 6 months
Reports To: Programme Manager
About the Role
Wokingham Borough Council is seeking an experienced Business Analyst to lead the Children's Mosaic Improvement Programme. This is a key role supporting system improvements across Children's Services, ICT, and partner teams, including Group Recording, workflow redesign, and Family Help integration.
Key Responsibilities
Lead requirements gathering across multiple workstreams within the Mosaic Programme
Document current and future-state business processes with operational teams
Facilitate workshops with practitioners and SMEs to validate system design decisions
Translate business needs into functional and non-functional specifications
Work closely with technical teams and external suppliers (e.g., The Access Group) to validate deliverables
Support the configuration, testing, and rollout of Mosaic system changes
Collaborate with data and reporting teams to ensure reporting needs are understood and met
Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas
Act as a key point of contact between frontline teams and technical delivery functions
Provide input into training content, guidance, and go-live planning
Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice modelKey Outputs
Documented user stories, use cases, and configuration specs
Updated business process maps and gap analyses
Validated configuration requirements for Group Recording, CLC toolkit, and Family Help
UAT scripts and support for testing coordination
Contributions to highlight reports and post-implementation reviewsEssential Skills and Experience
Proven experience as a Business Analyst working on Mosaic or similar children's social care system improvement programmes
Previous experience in a similar Business Analyst role within a local authority or children's services programme is essential
Strong stakeholder engagement and facilitation skills
Excellent documentation and requirements analysis abilities
Working knowledge of case management systems, Mosaic configuration, or similar tools
Comfortable operating in a multi-disciplinary, cross-functional programme environment
Understanding of statutory responsibilities and operational pressures in social careDesirable
Experience working on projects involving The Access Group's Mosaic system
Familiarity with the Family Help reform agenda and group recording approaches
PRINCE2, Agile, or Business Analysis certification
Experience in local authority environmentsBehaviours & Attributes
Collaborative and solutions-focused
Able to manage multiple priorities under pressure
Proactive in resolving gaps and issues
Committed to inclusive and user-centred design
Eden Brown Synergy is an equal opportunities employer.
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