A small and friendly hospitality IT/Tech company based in Covent Garden is currently looking for an ongoing temp or temp to perm Service Desk Coordinator.
You will work autonomously managing a team of engineers allocating all incoming support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.
As the Service Desk Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the job’s progress.
The right candidate will have similar experience or with very strong organisational and communication skills.
There is huge scope for progression into a managerial role within the business.
They would however consider a temp only option too.
Salary is up to £35,000 and hourly equivalent on the temp side.
Hours are 8:30am- 5:30pm, Monday to Friday.