We are the internal recruitment partner for a UK-based professional services organisation that supports businesses in enhancing their people management functions and overall organisational performance. They are a well-established and growing organisation, currently seeking an IT Administrator to join their team. This is a fantastic opportunity for someone looking to build their career in IT, combining hands-on technical support with exposure to IT operations and improvement initiatives. You will play a key role in ensuring the smooth day-to-day running of IT services while working closely with an external Managed Service Provider (MSP). Working alongside the IT Manager and MSP, you will act as the primary on-site IT contact, supporting users, coordinating requests, and contributing to ongoing improvements across systems and processes. Responsibilities: Act as the primary on-site IT contact, providing first-line support to users and working closely with the external IT MSP Log, triage, and coordinate support requests, ensuring timely resolution and escalation where required Manage joiner, mover, and leaver processes, including user accounts, access, and equipment allocation/recovery Set up and support devices (laptops, mobiles, peripherals) and assist with user onboarding and mobile device management Maintain IT documentation and asset registers, ensuring accuracy across systems, equipment, and procedures Act as a liaison between the business, MSP, and external suppliers, supporting communication and service delivery Support routine IT operations such as software rollouts, system updates, and device refreshes Assist with small IT improvement initiatives, system changes, and rollout of new tools, including user guidance and training Promote IT best practices, including security, data protection, and effective system use across the organisationThe successful candidate will be able to demonstrate the following: Experience in an IT support or systems administration role Good understanding of Microsoft 365, Active Directory / Entra ID, and Windows environments Strong organisational skills with the ability to manage multiple tasks and priorities Clear communication skills, with the ability to support both technical and non-technical users A proactive, enthusiastic approach with a willingness to learn and developDesirable but not essential: Experience with Microsoft 365 administration (user management, permissions) Familiarity with ticketing systems Basic understanding of networking concepts Experience supporting mobile devices or MDM tools Interest in cyber security or IT improvement projectsIn return we are offering: Competitive salary of £30,000 Hybrid working - 3 days in the office (Tunbridge Wells / Maidstone) and 2 days from home Opportunity to gain certifications and develop professionally 25 days holiday (increasing by 1 day from year 3, up to a maximum of 30 days) bank holidays Birthday day off Life cover from commencement of employment Workplace pension scheme (auto enrolment after 3 months of employment) Private Medical cover for employee (company pays for membership, employee pays tax element - after successful probationary period) EV Scheme (after 12 months service and additional eligible criteria applies)This role offers the opportunity to develop your IT skills through hands-on experience, training, and certifications, with a clear pathway into more technical or project-focused roles