Overview
Telecare Technician (Trusted Assessor)
Sutton
Hours: 37.5 hours per week plus on call requirements
Salary: £28,176 per annum (OTE up to £30,000)
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new TEC Trusted Assessor Installer at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect?
Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.
We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
Responsibilities
As the TEC Trusted Assessor Installer for Medequip Connect, you will be responsible for installing, maintaining and collecting all TEC equipment as outlined by the contract. This role ensures service users can live independently and safely with the support of TEC equipment.
* Gaining an extensive knowledge of Assistive technology, how it works and how it can support people to remain safe and independent at home.
* To develop and maintain good working relationships with a range of service providers to provide and maintain a flow of information and appropriate and effective communication for the benefit of service users.
* To assist in the research into and testing of new equipment, including supporting with project work.
* To utilise and follow processes for transferring stock to and from Clients homes.
* To maintain the vehicle that is provided for you in the line of work in conjunction with required standards ensuring that daily checks are completed, and any issues are immediately reported.
* Installation and upgrade of digital telecare equipment whilst using both handheld and power tools to install equipment in a safe manner, alongside using and awareness of ladders and step ladders.
* Conduct service calls on existing equipment, fault finding and resolving any issues clients may have. The collection of existing equipment when clients may no longer require it.
* Provide interactive demonstrations of installed equipment to our clients which will instil confidence and knowledge when using the equipment, alongside aftercare offerings and supporting education and documentation for clients, listening, and offering solutions to any questions they may have.
* Update and maintain client records.
* Confidence working with a range of vulnerable people with complex needs and disabilities.
* Experience of working in a team and autonomously
* Good analytical skills and structured approach to problem solving.
* Strong organisational skills to ensure all documentation relating to work equipment and vehicle are always kept tidy and in a serviceable condition.
* The ability to conduct risk and dynamic assessments for your own safety and the clients during installation and interaction with a strong emphasis upon working safely for example deploying manual handling and lifting and working with ladders up to 3.6 meters
* Strong customer facing skills which include the ability to listen and empathise, alongside a caring nature which puts our clients at the heart of what we do
About you
Above all, you will identify and align with our company values:
* We empower people to be accountable for their actions and performance.
* We help people with empathy, courtesy, dignity and kindness.
* We show respect and are trusted by our colleagues, suppliers and customers.
* We believe in teamwork and are passionate about our work.
* We encourage innovation and the development of technology.
* We embrace change and seek to achieve excellence.
* We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience
* Educated to GCSE level including Maths and English
* Full Drivers License
What we offer
* 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
* Continued professional development, training and learning support and opportunities for career progression.
* Life assurance
* Cycle to work scheme
* Free eye test, provided by Specsavers
* Care First employee assistance program including free counselling.
* Access to Perkbox discount platform
* Free uniform
* Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
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