Overview
Tesco UK • Pontyclun • Permanent • Apply by 01-Oct-2025
Availability
* Mon: 18:00–22:00
* Thu: 19:00–23:00
* Fri: 09:00–18:00
* Sat: 13:00–23:00
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows shown are the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility; if the times you are available match closely but not exactly to the advertised times, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers have the opportunity to meet and talk to different customers in their homes every day. This role is about much more than just driving: it’s about helping others and delivering great service, with a smile.
It’s hands on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
Benefits
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Access to free wellbeing services with a range of resources to support your mind, body, and life
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for all of life’s moments, big and small
* Access to our colleague networks providing a space for colleagues from diverse backgrounds
* Read more about the benefits we have available for our colleagues
Responsibilities
You will be responsible for delivering your part of our customer shopping trip by:
* Ensuring the van and trays are clean and tidy
* Leaving the back yard clean, tidy and clear of rubbish
* Washing trays as part of the tray wash process
* Loading the van as required and checking the van for roadworthiness
* Talking to the customer about changes to their order, including substitutions, and offering refunds where appropriate
* Taking care of products/deliveries as if they were your own
* Explaining substitutions to the customer to ensure no extra charge
* Delivering during the customer’s time slot
* Calling the customer before arriving if early
* Calling the store/centre if you are running 30 or more minutes late
Requirements
* Build relationships with colleagues to create team spirit
* Be warm and welcoming in interactions with customers and colleagues
* Act quickly to respond to changing customer needs and embrace change
* Energetic and driven to deliver beyond expectations and balance home and work
* Share ideas with your Manager and colleagues on store improvement
* A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we want you to feel represented and able to be yourself at work. We are a place where Everyone’s Welcome.
We are proud to be accredited Disability Confident Leader and are committed to providing an accessible recruitment process. For information on accessibility support, please click here.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. The school leaver age varies by country; please click here for details.
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as warehouse, beverages, wines and spirits, counters, bakery and driving roles.
For more information about us please visit www.tescoplc.com
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