Who We Are Amazon Filters Ltd are a leading UK manufacturer of bespoke filtration solutions for a multitude of sectors including water treatment, food & beverage, pharmaceuticals, energy, etc. For 40 years, we have designed and produced high quality filter cartridges and housings that help customers deliver operational excellence and meet regulatory standards. As a growing company, we are always looking for ambitious individuals to join our journey and we are currently looking to recruit a pro-active and detail-driven Despatch Administrator to join our Logistics Team. The Role As a Despatch Administrator, you will play a key part in the smooth running of our despatch operations. Working closely with colleagues across Sales, Warehouse, Goods In, and other internal teams, you will ensure customer orders are prepared, processed, and shipped efficiently, both in the UK and internationally. Key responsibilities for this role include: · Managing Despatch Operations: Check systems and Excel reports daily to identify orders ready for shipment or eligible for early despatch. · Order Assembly and Allocation: Assemble available stock and completed works orders, assigning them to unique delivery numbers and consolidating where appropriate. · Transport and Shipping Coordination: Organise UK and international shipments, adhering to customer and country-specific requirements and selecting the most suitable and economical methods. · Freight Quoting: Provide accurate freight quotes to customers and internal departments ahead of shipping. · Processing Despatches: Generate delivery notes, commercial invoices, EUR1s, labels, and export documentation as required. · Post-Despatch Checks: Verify consignments post-despatch to ensure prompt collection and smooth transit. · Shipping Enquiries: Respond to queries from customers, carriers, and colleagues regarding shipping issues or updates. · Carrier Invoice Verification: Review and approve carrier invoices, investigating and resolving discrepancies. · Customer Folder Management: Monitor and update all customer folders to ensure accurate and current information. · Export Documentation Review: Check all export declarations and associated invoice paperwork for accuracy. · DDP Documentation Checks: Review DDP paperwork, including Europa import and export invoices. · Sales Order Management: Re-date and communicate sales order changes as required, ensuring timely despatch of all document packs and carriage lines. · Order Redating: Update and re-date all outstanding orders from the previous day. · External Liaison: Communicate effectively with customers and freight forwarders This role is fully office-based and is 37.5 hours per week, based on a standard pattern of working hours between 8:30 – 17:00 Monday to Thursday and 08:30 – 14:30 on a Friday. About You We are looking for someone who combines technical ability with the right mindset for success in a Logistics environment. We have therefore listed below the essential and desirable skills required as well as the personal attributes that we will be looking for. Essential requirements: · Customer Service & Administration: Proven experience in office-based customer service and administrative roles. Digital Proficiency: Confident using Microsoft Office and CRM systems to manage data and communicate effectively. Shipping Knowledge: Awareness of Incoterms and international shipping procedures. Industry Experience: Background in logistics, export operations, or industrial/manufacturing environments. Desirable qualifications and experience: · CRM & Systems Knowledge: Familiarity with CRM platforms and manufacturing control systems. Quality Standards: Working knowledge of ISO 9000 standards and quality management systems. Import/Export Expertise: Additional understanding of import and export processes. Attributes that set you apart: Organisational Skills: Demonstrate personal efficiency, time management, and the ability to prioritise effectively Communication & Interpersonal Skills: Build strong relationships, manage a diverse customer base, and collaborate across teams Detail-Oriented: Maintain high accuracy by focusing on specific customer requirements and ensuring precise despatches Problem Solver: Apply a curious mindset and logical thinking to resolve challenges efficiently Adaptability & Resilience: Thrive in a fast-paced environment and remain composed under pressure Our Company Values & Behaviours We are proud of our culture and expect every team member to live by our below Company Values & Behaviours that make Amazon Filters a great place to work. We will therefore be looking for the below attributes in our candidates. Behaviours: · Show You Care: Take time to listen, support and collaborate with colleagues and lead by example · Focus on Quality: Strive for excellence in every task, from customer interactions to internal processes. Demonstrating a desire for continuous improvement · Own It: Be accountable for your work, take initiative and actively seek feedback to grow · Be Positive: Approach challenges with optimism and look for positive solutions to issues · Be Polite & Friendly :Treat everyone with respect and courtesy both internally and externally Values: · Trusted: Be reliable and preserve trust by building relationships with transparency, accountability and ethical conduct · Accessible: Willingness and ability in responding to and support colleagues and customers when they need it · Expert: Demonstrate skill and knowledge to provide clarity and expertise every step of the way · Innovative: Embrace creativity and forward thinking to drive positive change and create opportunities for improvement · Proven: Drawing on experience in your field of expertise to provide robust solutions Benefits: Joining Amazon Filters gives you a unique opportunity to grow within a supportive company that values learning, innovation, and teamwork. We believe in providing all our employees with a competitive salary alongside a comprehensive benefits package with designed to support your health, wellbeing and work-life balance. Our benefits include: · Retail & gym discounts: Change to save on everyday purchases, food shopping, fashion, fitness memberships and more · Profit share scheme: Enjoy a share of the Company’s success with bonus payments twice a year (March & September) · Cycle to work scheme: A scheme which allows you to get a new bike and accessories tax-free · Healthcare Cash Plan: Opportunity to claim money back on everyday healthcare costs like dental, optical and physiotherapy · Volunteering days: Two paid days per year to give back to the community and assist our positive impact in the local area · Early finish Fridays: The opportunity to start your weekend earlier with a shorter working day each Friday · Annual leave: 24 days holiday plus bank holidays (increasing by one day at 2-, 5- and 10-years’ service) with the option to buy up to 5 extra days each year · Financial Wellbeing Support: Access to resources and expert advice to help you manage your money with confidence · Wellbeing activities and resources: A variety of tools to support your mental and physical health including our EAP and access to support from Mental Health First Aiders · Enhanced pension scheme: Boost your future savings with our salary sacrifice pension scheme Application If you are ready to take the first step in your Amazon career, apply today by uploading your CV, along with a cover letter explaining why this role is right for you, stating how you believe your skills align with this opportunity, as well as our Company Values and Behaviours. Our selection process is designed to assess your motivation, communication skills, technical understanding and cultural fit.