Overview
As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.
This role is part time, 15 hours per week covering hours Monday to Friday (2 full days).
Key Responsibilities:
Customer Service & Resident Support
* Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
* Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
* Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
* Support students with accommodation-related issues, escalating any concerns as necessary.
* Organise and participate in community events to enhance the student experience.
Administration & Operations
Ensure accuracy & integrity of all data processed within our Accommodation Management System ('AMS')
* Process bookings, tenancy agreements, rental payments, bank receipts/payments,
* Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
* Conduct regular building inspections and report any issues.
* Ensure compliance with health & safety regulations and company policies.
General Duties
Assist in ensuring the site is always clean, safe, and welcoming.
* Handle lost property, parcel management, and general site organisation.
* Support marketing and promotional activities as required.
* Perform any other duties as reasonably required by management.
Key Skills & Experience
Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).
* Good level of both maths and English.
* Strong communication skills and a friendly, approachable manner.
* Ability to handle queries efficiently and remain calm under pressure.
* Good organisational skills with attention to detail.
* Proficient in Microsoft Office and comfortable using CRM systems.
* A team player with a proactive attitude.
Desirable
* Experience working in student accommodation or property management.
* Knowledge of tenancy agreements and property regulations.
Benefits
* EAP
* 25 Days Holidays Plus Bank Holidays
* Discount Platform
* Company Pension