Overview
French Speaking Customer Service Representative — £24,000 / £12.73ph • Nottingham (hybrid) • Hours: 36.25 M-F 8 am - 4 pm
Harper Recruitment Group is partnering with a leading company to support wholesale and retail customers as a French Speaking Customer Service Representative.
Responsibilities
* Responding to customer queries regarding orders via email and telephone
* Processing orders & entering details into in-house systems
* Supporting with delivery queries
* Managing returns and refunds
* Liaising with and coordinating couriers
* Authorising credit notes strictly following company guidelines
* Producing correspondence and confirmation via email
* Demonstrating and developing knowledge of product lines
* Other administrative or customer service tasks to support the wider teams
Who are we looking for?
* Fully fluent in French and English
* Able to take on product knowledge
* Previous customer service experience
* Experience using Microsoft Excel
What's in it for you?
* Supportive and diverse company culture
* Hybrid working - 2 days in the Nottingham office
* Casual dress code
* Development opportunity in a global company
About Harper Recruitment Group
Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV
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