Overview
Location: Hybrid (Canary Wharf, London)
Salary: £12.30/hour + Uncapped Commission (OTE £5,000/year)
Hours: Full-time, 37.5 hours/week (rotational shifts including one weekend day every other week)
Reports to: Team Manager
Progression Opportunities: Social Media, Training, Quality Support Executive, Team Manager
Join Our Travel Team
We\'re seeking a passionate and driven Travel Agent to join our vibrant team supporting Centre Parcs, Pierre et Vacances, and MAEVA. This is a fantastic opportunity to work with leading European holiday brands, helping customers plan unforgettable getaways.
If you\'re fluent in Dutch and English, have a flair for customer service, and love creating memorable experiences, we\'d love to hear from you!
Key Responsibilities
* Handle inbound calls for both sales and customer service
* Modify, cancel, and confirm bookings
* Use client systems to manage service requests
* Understand customer needs and generate sales through tailored recommendations
* Upsell additional services, products, and extended stays
What We\'re Looking For
* Fluent Dutch and English speaker
* Strong interpersonal and communication skills
* Sales-oriented mindset with a natural ability to influence
* Detail-oriented multitasker with emotional resilience
* Previous experience in customer service or sales (Essential)
* Understanding of call centre KPIs and practices (Preferred)
* Commitment to delivering exceptional customer experiences
Training & Development
Full training provided (product, systems, sales techniques, customer service)
Opportunities for NVQ qualifications and apprenticeships
Benefits
* IIP Accredited Employer
* BUPA Life Insurance Scheme
* Perkbox membership
* Eye test vouchers
* Corporate discounts (gym, restaurants, hairdressing, etc.)
* Smart casual dress code
* Modern, recently built premises
* Charity involvement and fundraising events
* 20 days annual leave + 1 extra day per year of service (up to 5 days)
* Bank holiday entitlement
* Incentives, prizes, and campaign-specific perks
* Recommend-a-friend reward scheme
Additional Information
* Employment subject to DBS and financial probity checks
* Must provide 24 months of employment references (minimum of 2)
Ready to help customers create unforgettable holidays while growing your career in a dynamic, supportive environment? Apply now and start your journey with us!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
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