CUSTOMER SALES REPRESENTATIVE - OUTBOUND
Be the voice of connection. Drive growth. Empower independence.
OVERVIEW
Hours: 37.5 hours per week
Shift pattern: 5 days a week, Monday to Sunday, an 8‑hour shift with 30‑minute unpaid break between 08:00 – 20:00
Salary: £24,979.50 per annum (£12.81 per hour) up to £37,000 including OTE
Location: Hybrid – Norwich (70% in office)
Start date: April 2026
Training: First 2 weeks from start date, Monday to Friday 09:30–17:00. Training is fully paid (£12.81 per hour) for a total of 35 hours per week. This will affect first monthly pay as you will not be working 37.5 hours per week during the first two weeks.
Pre‑employment screening: role subject to basic DBS checks and two years of referencing. Screening must be completed prior to your start date; this may adjust the start date.
PERKS
* 233 hours holiday rising to 248 hours with length of service, including bank holidays that you will work if rota’d.
* Discounts across groceries, shopping, holidays, insurance, days out, restaurants and more.
* 24/7 employee assistance programme with an easily accessible app.
* Family and friends’ discounts on our services & products.
* Pension scheme, up to 3% company matched.
* Free on‑site parking.
ABOUT YOU
You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions — whether that’s a new device or an upgrade.
You’re confident handling outbound enquiries, and you know how to turn conversations into opportunities. You’re tech‑savvy, organised, detail‑oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and aim for win‑win outcomes.
Self‑driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity. Bonus points if you’ve worked with third‑party payment platforms or C365 products, but if not, you’re eager to learn and grow.
WHAT YOU’LL DO
* Handle outbound customer enquiries across phone, email and digital channels with professionalism and care.
* Generate and convert sales leads through proactive outreach and effective engagement.
* Provide accurate product information and tailored recommendations.
* Identify and promote upgrade opportunities that enhance safety, independence and quality of life.
* Clearly explain benefits of upgraded devices and services.
* Achieve and exceed individual and team sales targets, KPIs and revenue objectives.
* Spot upselling and cross‑selling opportunities in every interaction.
* Prepare accurate quotations, process orders and ensure timely follow‑up.
* Maintain up‑to‑date knowledge of products, services and market trends.
* Record all sales activity and customer interactions in our CRM.
* Collaborate with colleagues across operations, marketing and customer service for a seamless journey.
* Contribute to continuous improvement by sharing feedback on customer needs and market opportunities.
YOUR DAY‑TO‑DAY
* Engage with customers to promote solutions and upgrade opportunities.
* Negotiate and close sales that balance customer needs with business goals.
* Keep accurate records of all interactions and agreements.
* Monitor and follow up on sales pipelines and upgrade opportunities.
* Stay compliant with policies, regulations and service standards.
* Hit performance targets across sales, quality and customer satisfaction.
* Handle challenging conversations with empathy and professionalism.
* Share insights and collaborate with your team to drive success.
CALL TO ACTION
If you are interested in this role, upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here.
OTHER INFORMATION
This is an exciting time at Careline365, part of the Appello group. You’ll gain exceptional career opportunities and be part of a company that is continuing to expand.
DEFINITIVE EEO STATEMENT
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
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