Business and Operations Support Administrator Grade : 5 Base location : RCN Cardiff Gate Office Closing date : 11th August 2025 RCNi supports the work-life balance of our staff through our SMART Working policy outlining our approach to agile and flexible working Are you passionate about providing exceptional customer service? Do you have experience of help desk support? We are RCNi, part of the Royal College of Nursing Group. We aim to provide nursing professionals worldwide with easy access to our peer-reviewed content (journals, learning and more), news, opinion, jobs, events, and awards. RCNi is a small organisation with big aspirations. We are looking for a Business and Operations Support Administrator who will be an integral part of the Business and Operations Support team at RCNi, providing potential and existing institutional and personal subscriber customers with an efficient and effective customer service, contributing to maintenance of information on the CRM database and supporting sites to ensure that processes associated with each product or subscriber are operational and maintain the highest standards in communication with customers Working with Us This role is based in RCN Cardiff Gate Offices but we fully support agile and flexible working practices. We offer an inclusive and supportive environment where your skills and experience will help shape the future of healthcare publishing. If you are looking for an opportunity to make an impact in a mission-driven organisation, we'd love to hear from you. Additional Benefits: 28 days annual leave increasing to 32 days after 2 years continuous service Agile working Excellent work pension scheme Health and Fitness benefits including health and fitness allowance, access to an employee assistance provider, help(at)hand providing access to a remote GP service and physiotherapy services A group income protection scheme Carers leave allowance Cycle to work scheme How to apply: At RCNi we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team. Responses to these questions determine whether you progress to the next stage of selection. Should you successfully progress to the next stage of selection, this will involve a panel interview. The Applied platform also asks some demographic questions before you start your application. We at RCNi never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.