Application Support Team Lead
ISR is recruiting for an Application Support Team Lead on behalf of a multi‑national technology company with its UK head office based in central Leeds.
Key facts
* Location: Leeds, West Yorkshire (x3 days per week in the office)
* Salary: £48,000 to £52,000 per year
* Benefits: excellent company benefits and incentives
The role will involve leading a small team consisting of one Application Engineer and two Application Testers, conducting 1‑2‑1s, performance reviews and personal improvement plans. The Team Lead will act as an escalation point for the team, assisting in both the support and deployment of applications.
Skills and Experience
* Proven experience leading a team of IT professionals conducting 1‑2‑1s and performance reviews
* Extensive experience in application support, troubleshooting and deployment
* Knowledge of the following technologies:
o Microsoft SQL Server & TSQL
o PowerShell, scripting & automation
o Microsoft IIS
* MCSE or MCITP certifications (highly desirable)
* Some knowledge of security standards and ITIL practices
Role and Responsibilities
* Supervise, mentor and identify training needs for the application support team
* Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)
* Assist in logging, investigating and rectifying all application‑related incidents, problems and changes on the customer's supported systems
* Oversee and execute application deployments, bug fixes and implement changes in both Production and Non‑Production environments
* Monitor business‑critical services and applications effectively, identifying areas for improvement and implementing preventative maintenance interventions
Applications: Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology.
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