We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield's Kiveton Park area.
The position offers on-the-job training.
What's in it for you as a Customer Service Advisor:
, Hourly pay rate - £13.55 per hour (salary £29,945)
, Hours of work - Monday to Friday 8am - 4pm or 9am - 5pm rotating
, The position is initially offered on a 2 - 3 month temporary basis, which could potentially be extended.
Main duties of the Customer Service Administrator:
, Manage customer inquiries and provide exceptional customer service
, Perform accurate and efficient order entry, converting the customer's requirements into the ordering software
, Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
, Collaborate with team members to streamline processes and improve overall efficiency
, Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions
, Manage call offs, partial shipments, and back orders until orders are completely fulfilled
, Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
, Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
, Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
, Working Knowledge of Windows based IT Systems
, Ability to multitask and prioritise tasks in a fast-paced environment
, Excellent organisational skills and attention to detail
, Flexibility to adapt to changing priorities and responsibilities.
If interested, please apply now!
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