Job Title
Senior IT Engineer (OneEPR Programme)
Key Details
* Band 5 – Salary £31,049 – £37,796
* Fixed‑Term Contract – 2 years
* Location – Queen Alexandra Hospital, Portsmouth
* Closing Date – 16 Nov 2025
Purpose
The role is a member of the Group Digital Service, within the IT function, supporting the OneEPR Programme, which implements a single integrated electronic patient record across the Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.
Responsibilities
* Provide second‑line mobile site engineering support, resolving complex technical issues and meeting SLA targets.
* Assist with software and hardware installations or managed work.
* Enable ITIL processes, delivering Incident Management and Request Fulfilment guidance.
* Escalate calls to third‑line technical support staff or 3rd‑party suppliers where relevant.
* Contribute to assessment of potential technology innovations and, where approved, assist their implementation.
* Log and manage all support interactions accurately and document troubleshooting and resolution.
* Install hardware or software following procurement processes.
* Resolve IT issues by telephone, remote support technologies or on‑site visits to remote locations.
* Deliver excellent customer service and a professional experience for service users.
* Maintain personal and professional development and participate in training activities.
* Adhere to Trust policies and procedures.
* Occasionally work flexibly to meet service demands.
* Participate in an out‑of‑hours technical support on‑call team.
Qualifications
* Degree level qualification or equivalent in computing or related field.
* Higher National Diploma in IT (HND).
* Technical accreditation in at least one specialised IT area (e.g., Microsoft MCTS/MCITP, Cisco CCNA).
Desirable
* ITIL Foundation Certificate.
* Advanced technical accreditation (e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE)).
Benefits
Health and wellbeing are a priority. Benefits include an on‑site nursery, free beach hut access for long summer days, an on‑site wellness centre with a gym and swimming pool, staff networks (LGBTQ, Race Equality, DisAbility) and award ceremonies recognising achievements.
EEO Statement
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.
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