Job Title: IT Customer Service Executive
Location: Alderley Edge, Cheshire (Office-based, 5 days per week)
Salary: Up to £35,000 base
Why Join Us?
* Dynamic Workplace: Be part of a thriving, technology-driven organisation where your contribution truly matters.
* People-Centred Culture: Work within a close-knit, friendly team that values collaboration and open communication.
* Career Growth: Enjoy opportunities to develop your technical skills and advance within a supportive environment.
* Client-Focused Excellence: Join a company known for delivering exceptional customer experiences in the IT services space.
* Modern Workspace: Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links.
Key Role Responsibilities
* Serve as the first point of contact for customers, providing outstanding support via phone and email.
* Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams.
* Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction.
* Document customer interactions, issues, and resolutions accurately in internal systems.
* Collaborate closely with internal departments to ensure seamless service delivery.
Key Attributes Required
* Prior experience in a customer service or helpdesk role, ideally within an IT environment.
* Basic understanding of first-line IT support concepts (e.g., password resets, connectivity issues).
* Excellent communication and interpersonal skills with a friendly, professional demeanour.
* Strong problem-solving abilities and attention to detail.
* A proactive and team-oriented attitude, with the ability to manage time effectively.