Our client is a well-established and highly regarded residential developer delivering high-quality rental homes across thoughtfully designed communities. We are looking for an experienced General Manager to lead operations at a flagship Build-to-Rent community.
This role will play a key part in delivering an exceptional resident experience while ensuring the smooth and efficient running of a vibrant rental development.
Role Overview:
* Location: Slough
* Package: Competitive salary + benefits package
* Industry: Build to Rent / Residential Living
What You’ll Be Doing:
* Oversee the day-to-day operations of a large-scale BTR community, ensuring everything runs smoothly for residents and the onsite team.
* Lead, mentor, and develop a multidisciplinary onsite team, building a positive culture focused on service, wellbeing, and performance.
* Implement operational plans that support efficiency, service delivery, and long-term community success.
* Manage the full operating budget for the scheme, monitoring performance and driving value for money.
* Work closely with maintenance, marketing, and leasing teams to review performance and continuously improve service delivery.
* Ensure effective rent collection processes and manage arrears in line with company policy.
* Maintain full compliance with health and safety legislation, working alongside compliance and H&S teams.
* Oversee maintenance operations, ensuring reactive issues are resolved promptly and safely.
* Support leasing activity and resident tours, ensuring a premium customer experience is delivered throughout the lettings journey.
* Build strong relationships with residents, contractors, and local stakeholders to strengthen community engagement.
* Deliver a resident engagement programme, including meetings, communications, and events that enhance retention and satisfaction.
* Act as the main escalation point for complaints, ensuring swift and effective resolution.
* Champion sustainability initiatives and operational practices aligned with long-term environmental goals.
Main Skills Needed:
* Proven experience managing residential operations, ideally within the Build to Rent or living sector.
* Strong leadership ability with experience motivating and developing teams.
* Commercial awareness with solid experience managing budgets and operational performance.
* Excellent communication and stakeholder management skills.
* Strong organisational skills with the ability to manage multiple operational priorities.
* Knowledge of health & safety compliance and residential operational standards.
* A customer-first mindset with a passion for delivering exceptional service.
What’s in It for You:
* 25 days annual leave, increasing with service to 33 days.
* Private medical insurance and wellbeing support.
* Lifestyle perks including access to an online discounts platform.
* Private pension scheme and group life assurance.
* The opportunity to lead a brand-new residential community and shape the resident experience from the ground up.
* A collaborative culture with strong support from central operational teams.
Careers move fast. Let’s make sure yours is heading the right way.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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