Customer service coordinator

Customer Service Coordinator

Location: Bicester

Salary: Competitive

Vacancy Type: Full Time, Permanent

Our client is part of the Group, responsible for Group sales in the UK and Ireland.

The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester (Oxfordshire) and Magherafelt (Northern Ireland). Site activities include the handling, processing, tinting, storage and shipment of coatings, of which the majority are water based.

The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions.

The Role

The Customer Service Coordinator is a role within the Customer Service team, with enhanced focus on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed on time & accurately.

Key Responsibilities

Customer Service

1. Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making.