1st Line Support Agent (Help Desk)
Birmingham
£15.48 per hour
Ongoing Temporary Contract
Flexible shifts (Days/Nights, weekends & bank holidays)
About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.
As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.
What You’ll Do
* Provide quick, reliable first-line support across corporate and retail systems.
* Troubleshoot issues with payroll, retail equipment, applications, and more.
* Deliver excellent customer service with a confident, professional phone manner.
* Stay organised and work efficiently in a busy help desk environment.
What You’ll Bring
* Previous 1st Line Support experience is helpful but not essential.
* Strong communicator who can think fast and solve problems independently.
* Tech-savvy and eager to learn new systems.
* Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.
Why You’ll Love It
* Competitive pay: £15.48 per hour.
* Real opportunities to progress to 2nd Line Support and beyond.
* Fun, social, and supportive team culture. xsngvjr
* A company that invests in its people and promotes from within.
If you are interested, please apply or get in touch with Gabriele Strazdauskaite at or via email at !