Job Description
Are you passionate about delivering outstanding service, solving problems, and working in a fast-paced ecommerce fulfilment environment? Orange Connex UK is looking for a Customer Service Specialist to join our dynamic and growing team!
In this role, you’ll play a key part in supporting our sellers (B2B) and internal teams. You’ll manage enquiries, ensure timely resolutions, and uphold our high service standards in every interaction.
What you’ll be doing:
* Handle fulfilment-related queries via email, phone, and live chat.
* Manage day-to-day case load, ensuring timely and accurate responses.
* Communicate clearly with sellers and internal teams to resolve issues efficiently.
* Deliver exceptional customer service and administrative support.
* Gain and apply knowledge of ecommerce fulfilment and our standard operating procedures.
* Ensure all tasks and system entries are completed accurately and on time.
✅ What we’re looking for:
* 2+ years’ customer service experience, ideally in ecommerce fulfilment, 4PL, or logistics.
* A quality- and results-focused mindset, with strong attention to detail.
* Strong emotional intelligence – able to show empathy and stay calm under pressure.
* Excellent problem-solving skills, with the ability to identify root causes and resolve issues proactively.
* Comfortable managing multiple tasks and priorities in a fast-paced environment.
* Takes ownership of issues and follows through to full resolution.
* Tech-savvy and confident using customer support tools (experience with Zendesk is a plus).
* Clear communicator, both written and verbal – able to work with customers and stakeholders at all levels.
* A true customer advocate, always looking for ways to improve the service we offer.
* Capable of working independently and as part of a team, making decisions based on defined processes.
* Fluent in English (written and spoken); Mandarin is a bonus, but not essential.
* Eligible to work in the UK on a permanent basis.