📢 Scanning Services Supervisor – Peterborough (UK)
💼 Full-Time | Leadership Role | Operations & Service Delivery
💷 Salary: Up to circa £40,000 pa + bonus
🕒 Monday to Friday, 37.5 hours per week
📍 Location: Peterborough, UK (commutable distance required)
Are you an experienced operations leader with a background in document scanning and digital services?
We are seeking a Scanning Services Supervisor to lead a busy Peterborough Scanning Bureau, driving efficiency, quality, and service excellence.
🌟 About the Role
You will lead a team of circa 20 colleagues, with 3–5 direct reports, ensuring smooth delivery of high-quality scanning and digital services for client contracts.
This hands-on leadership role combines team management, operational planning, and commercial awareness, with a focus on:
✅ Managing day-to-day scanning operations (document prep, scanning, quality control, and data input)
✅ Delivering against KPI & SLA targets to maintain exceptional client service
✅ Driving operational efficiency and profitability through cost control & resource planning
✅ Supporting the growth of scanning services, including AI-driven efficiencies and innovative client solutions
✅ Leading & developing the local team to build a collaborative workplace culture
🔹 Key Responsibilities
* Plan & coordinate workloads for the scanning teams to meet deadlines and client expectations
* Monitor team performance, identify improvements, and implement continuous improvement initiatives (LEAN/Six Sigma)
* Ensure compliance with ISO standards (ISO9001, ISO27001, ISO10008) and all Health & Safety requirements
* Collaborate with cross-functional teams to deliver new projects and support business growth
* Produce clear management reporting, dashboards, and KPIs to track performance and profitability
🔹 What We’re Looking For
* Proven supervisory/management experience in scanning or production environments
* Strong knowledge of scanning hardware/software (IBML, Kodak, Kofax/Tungsten)
* Excellent people management and team leadership skills
* Commercially aware with experience in cost control, operational planning & modelling
* Confident in Microsoft Office, with advanced Excel skills desirable
* Understanding of GDPR, data protection, and document management solutions
* LEAN Six Sigma, IOSH, or PRINCE2 certifications desirable (not essential)
💡 Why Join?
* Lead a high-performing team in a growing, innovative scanning services business
* Play a key role in shaping the future of digital document management
* Enjoy a supportive & collaborative environment where your ideas create real impact
📧 Apply now to take ownership of operational excellence and help deliver market-leading scanning & digital solutions!