Sales and Administration Coordinator (Office and On-Call)
Location: Office-based (Stevenage) + remote on-call
Hours: Full-time, Monday-Friday
On-Call: Out-of-hours rota (remote / flexible location)
Employment Type: Permanent
Role Overview
Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.
This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers - no site attendance required.
This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.
Key Responsibilities
Office-Based Administration and Customer Handling
* Answering inbound calls and emails
* Booking jobs and managing engineer diaries
* Updating job management systems and customer records
* Taking payments and deposits
* General office administration and customer communication
Sales and Revenue Generation
1. Promoting and selling monthly care plans
2. Confidently discussing services and options with customers