Company description:
ClearCourse
Job description:
Are you an experienced IT support technician with a passion for training?
We are looking for a Technical Services Engineer who will act as the point of contact for customers and Junior support staff. Responsibilities include logging and addressing tickets, maintaining detailed records of customer interactions, training customers on how to use the system and engaging with customers in a professional and amicable manner. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Training, Migrations, and Bespoke Template work.
Key Accountabilities:
* Learn and understand the Companys products and services
* Act as the customers main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails
* Deliver training to customers
* Field customer inquiries to the relevant department
* Liaise with different departments within the company
* Report any customer concerns to team leader or manager
* Maintain accurate records of all customer contact
* Assist other departments when required
* Ensure all tickets are dealt with within SLAs
What Were Looking For
1. Exceptional interpersonal skills
2. Excellent communication skills, both verbal and wri...