Patient Pathway Coordinator
The closing date is 11 May 2026
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The postholder will supervise the day to day running of the Urology department in liaison with the Assistant service manager and will allocate work to the PPC team.
Main duties of the job
* To lead/supervise the administrative team, in delivering a high quality administrative pathway for patients and staff at the Trust.
* To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
* Receiving and dealing with telephone enquiries as appropriate.
* To maintain diaries as required.
* Input and look up data on Trust IT systems in accordance with Trust policy.
Person Specification
General
* Ability to initiate and coordinate change to own working practice.
* Knowledge of healthcare admin systems and processes.
* Patient care / Customer service experience.
Shortlisting Criteria
* GCSE Maths and English, grades A-C or equivalent.
* Previous NHS experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kingston and Richmond NHS Foundation Trust
£33,262 to £36,027 a year pro rata, pa, incl. HCAS
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