Global Learning Content Designer
Reporting to: Global Design Lead
Location: Any Hays office location and Home (Hybrid Role)
Welcome to Hays!
Hays is a market leader in specialist recruitment and workforce solutions worldwide. With over 50 years’ experience Hays operates across 30 different countries within 21 different industries.
But joining Hays isn’t just about being part of a global business leader; here your ambition, collaboration and performance will be celebrated. Hays offers clear progression pathways, continue your recruitment career with us at Hays!
Role Purpose:
The Global Learning Content Designer is responsible for designing, developing, and maintaining high-quality digital learning content and experiences that support Hays’ global capability and learning strategy, as well as driving employee development, skills development, and knowledge retention for Hays colleagues worldwide.
This role creates engaging, scalable, and user centred learning content that aligns with the Digital First learning strategy and meets the needs of a diverse, global workforce.
Working closely with the Global Experiences team and the Regional Learning teams, and with subject matter experts across the business, the role ensures that learning content is engaging, accessible, measurable, and optimised for delivery across Hays’ learning platforms.
Key Responsibilities:
Learning Experience Design
* Collaborate with Global design leads to understand global learning needs/requirements and develop content that addresses these needs, ensuring alignment with overarching business goals.
* Design end-to-end digital learning experiences, including eLearning modules, microlearning, digital assets (videos, toolkits), and blended learning journeys; leveraging existing ‘best of class's content where this exists.
* Apply learning science, adult learning principles, and UX design to create content that drives behaviour change and capability/skills uplift.
* Develop clear learning objectives, storyboards, scripts, and prototypes for global learning materials, assets, workshops, and learning pathways.
* Design, create, and revise instructional materials, including digital courses, workshops, and other digital assets, tailoring each to specific audience requirements.
Digital Content Development
* Build high-quality digital learning assets using authoring tools (e.g., Articulate 360, Rise, Adobe Creative Cloud, video editing tools).
* Utilise multimedia, simulations, and other interactive elements to enhance learning experiences, promoting engagement and knowledge retention.
* Work closely with subject matter experts and stakeholders to gather detailed information and insights necessary for content accuracy and depth.
* Create visually compelling and brand aligned graphics, animations, and multimedia content.
* Ensure all content is accessible, mobile friendly, and optimised for the LMS/learning experience environment.
Global Content Governance
* Maintain global content libraries, ensuring version control, quality standards, and alignment with global learning frameworks.
* Manage localisation workflows, ensuring content is culturally relevant and consistent across markets.
* Partner with the Global Head of Learning Systems & Operations to ensure content is correctly uploaded, tagged, and maintained.
* Develop metrics and assessment tools to measure the success and ROI of learning interventions and make data-driven recommendations.
* Partner with tech team to troubleshoot any technical issues related to e-learning platforms and ensure a seamless user experience.
* Document and maintain all content design processes and work to improve efficiency and productivity in content creation.
Collaboration & Stakeholder Engagement
* Work with subject matter experts to translate complex information into clear, engaging learning experiences.
* Collaborate with regional learning teams to listen to feedback and to understand learner needs and adapt content accordingly.
* Support global programme launches with content creation, communications, and learning materials.
Data Driven Improvement
* Support with research and integrate the latest instructional design trends and technologies, keeping Hays at the forefront of learning innovation.
* Use learning analytics, feedback, and user insights to continuously improve content effectiveness.
* Conduct usability testing and iterate content based on learner behaviour and performance data.
* Contribute to global learning dashboards and reporting by providing content related insights.
Innovation & Continuous Improvement
* Stay current with emerging learning technologies, design trends, and digital learning methodologies.
* Experiment with new formats such as AI driven learning, interactive video, VR/AR, and adaptive learning.
* Recommend new tools, templates, and design standards to elevate the global learning experience.
Skills and Experience:
* Strong knowledge of current digital learning tools, platforms, and trends.
* Excellent communication and interpersonal skills, with a focus on collaboration.
* Proven experience in digital learning design, instructional design, or learning experience design. Proficiency with digital authoring tools (e.g., Articulate Storyline, Rise, Adobe Creative Suite, Camtasia).
* Understanding of SCORM and LMS/learning experience publishing requirements.
* Strong visual design, multimedia production, and storytelling skills. Ability to simplify complex concepts into engaging learning experiences. Creative thinker with strong attention to detail.
* Strong portfolio demonstrating digital learning assets and design capability.
* Exhibits Valued Behaviours especially strong communication, team working, and collaboration skills.
* Familiarity with accessibility standards and inclusive design.
* Curious, innovative, and committed to continuous improvement.
* Excited to work in a global environment with multiple stakeholders.
At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.