Administrator & Receptionist- Beenham.
Monday-Friday- Fully Office Based
Permanent
£25k-£28k depending on experience
Key Responsibilities
Customer Support & Communication
Act as the first point of contact, representing the organisation in a professional and approachable manner
Deliver a consistently high standard of customer-focused service
Answer incoming calls in a friendly, confident, and professional way
Respond to sensitive or difficult conversations with patience, understanding, and empathy
Direct calls to the relevant teams or accurately record and pass on messages
Develop positive relationships with customers to build trust and loyalty
Provide clear, accurate, and timely information to customers and suppliersScheduling & Diary Coordination
Arrange, update, and cancel appointments efficiently as required
Manage schedules for engineers and field-based staff to ensure effective daily planning
Work closely with customers and internal teams to coordinate availability
Confirm bookings and support follow-up communication when necessarySystems & Administrative Support
Keep customer records accurate and up to date within internal systems
Record all customer contact details, actions, and outcomes clearly
Review written communications to ensure accuracy and professionalism
Assist with general office administration tasks such as filing, scanning, and maintaining records
Monitor and order office supplies to maintain adequate stock levels
Ensure reception and office spaces remain tidy, organised, and welcomingWhat We're Looking For
Strong written and verbal communication skills
Professional and confident telephone manner with a friendly approach
Previous experience in a customer-facing, administrative, reception, or service-based role
Good organisational skills with strong attention to detail
Familiarity with Microsoft Office and customer or administrative systems
Ability to prioritise tasks and manage a varied workload in a busy environment
Compassionate and patient when supporting customers, including vulnerable individuals
Professional, polite, and customer-oriented in approach
Reliable, punctual, and trustworthyPlease note due to the location you must be have a Full UK Driving Licence and have access to your own vehicle.
Apply now!
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