Senior Dental Front of House Location: North London Schedule: Full-time | Monday – Friday alternate Saturdays At Zental, we create a sanctuary for modern, mindful dentistry - a calm, elegant environment designed to elevate the experience of both patients and our team. Our boutique, fully private practice offers exceptional dental care with a premium, patient‑centred approach. We’re now seeking a Senior Dental Front of House - someone polished, proactive, and service‑driven, who can deliver outstanding front‑of‑house care while supporting the smooth operational running of the practice. To excel in this position, dental experience is essential. We require an excellent communicator with proven experience within the private dental sector. Why Join Zental? Work in a serene, luxury, design-led environment Be part of a progressive, innovative brand Strong opportunities for career development and internal progression Access to external training, certifications and staff incentives Join a collaborative, supportive team that values excellence Your Role As a Senior Dental Front of House, you will be the welcoming face of our practice while taking on elevated responsibilities that support the patient journey and the efficient running of the practice. You will help uphold Zental’s high standards of service, organisation, and presentation. Key Responsibilities Front of House Leadership Provide a first-class, personalised patient experience Manage patient enquiries (in person, phone, email) with warmth and professionalism Handle appointment scheduling, payments, invoices, and treatment plan coordination Support patients with finance options and ensure seamless progression through their treatment journey Maintain a polished, organised reception environment at all times Operational Support (Senior-Level Duties) Support the daily operational flow of the practice Assist with staff coordination, rota support and general team organisation Oversee stock control, supplier liaison and practice logistics Support compliance, documentation and internal processes Help gather, track and communicate patient feedback to continuously elevate service quality This is a senior front-of-house role with operational responsibilities, but not a managerial position. Essential Requirements Dental experience (private sector) - essential Excellent communication skills - written and spoken Proven experience in premium/luxury customer service, healthcare, or dental settings Strong organisational skills with the ability to multitask calmly and confidently Professional, warm, and polished presentation Proactive, solution‑driven mindset with exceptional attention to detail Confident with IT systems (including Excel and practice management software) Preferable Requirements Previous experience in dental or healthcare environments University degree or equivalent Experience supporting operational or coordination duties Growth Opportunities At Zental, we believe in nurturing our people. This role offers clear pathways into practice management, operations, or other areas across our expanding group. You’ll work with the latest technologies and be supported with ongoing training and development. Ready to Join a Premium, Mindful Dental Experience? If you’re passionate about exceptional service, organisation, and elevating patient care - we would love to hear from you.