Our client, an established MSP, are currently recruiting for a 1 st Line Support Technician to join their growing team. Working for an MSP, the 1 st Line Support Technician will gain access to supporting a wide range of technologies and clients. Key responsibilities for the 1 st Line Support Technician Manage multiple tickets and projects Assisting technical support requests within the team. Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication with both customers and staff Direct reporting and working closely with the senior management team. This is an office-based role. Some onsite works where required. Occasional overtime offered Key Experience for the 1 st line Support Technician Ability to work independently and as part of a team. Working in a pressurised environment handling multiple tickets and incoming requests Exceptional customer service skills and engagement. Minimum 1 year working within an MSP 1 st Line Service desk experience Experience of working with Microsoft technologies Please apply as directed!