Department: Harrods Pasta Bar
Location: Harrods
Description
You will be responsible for creating a positive and welcoming environment for our customers. You will play a crucial role, as the face of the company, in ensuring exceptional customer service.
What you'll do at Pasta Evangelists:
* Ensure the standards with regards to preparation and presentation of the restaurant are adhered to at all times.
* Maintain the highest standard of cleanliness and maintenance of furnishings and equipment.
* Understand and adhere to the company’s rules and regulations on policies and procedures relating to fire, hygiene, health & safety and licensing regulations.
* Ensure a safe working environment identifying potential hazards and taking corrective action.
* Treat company property with due care and attention.
* Ensure you are operating world-class service standards that showcase the brand.
* Ensure all checks are closed and posted at the end of each meal period.
* Follow processes and procedures to reduce wastage within the restaurant.
* Adhere to cash handling procedures set in place by the company.
* Ensure that menus are presentable and reflect the excellence of the brand.
* Maximize sales opportunities through excellent service and upselling techniques.
* Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Supervisor & General Manager.
* Develop a culture of actively seeking feedback from customers on a regular basis.
* Have complete and thorough menu knowledge, both food and drink knowledge.
* Attend daily briefings and respond to any necessary changes and updates.
* Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled.
* Support the training of new employees.
* Adopt a “can do” culture within your team.
Who you are:
* You are a hard-working, energetic Waiter/Waitress to work with the front of house team in our only restaurant, in the world's most iconic and luxurious department store, Harrods.
* You have a minimum of one year restaurant experience.
* You have the ability to work under pressure.
* You can demonstrate excellent organizational skills and ensure that all duties are completed in a timely manner.
* You are able to follow all instructions and comply with food health and safety regulations.
* ... A pasta lover!
What we can offer:
* Join a dynamic, fast-moving & diverse team
* Regular team socials and pasta tastings
* Prorated 28 days of paid annual leave (inclusive of bank holidays)
* Competitive salary
* Free Pasta Evangelists products
* Referral Scheme
* Cycle to work scheme
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