Pret A Manger - Shift Leader - Front of House
* Up to £14.80 per hour
* Full-time (35 hours per week)
THE RIGHT PRET PEOPLE
* Support and coach the team to ensure they reach their potential in both the shop and kitchen
* Support the training pathways to ensure training happens on time
* Lead by example and be hands-on when required
* Assign duties amongst team members to match individual productivity rates, skill sets, and current responsibilities
* Coach the team for good performance by offering regular feedback and praise
AMAZING SERVICE
* Lead the Speed of Service principles
* Ensure the team consistently follows the 6 Key Points of Service
* Follow the MBWA principles
* Empower the team to deliver engaging Joy of Pret activities
* Role model the 3Bs: Be Kind, Be Honest, Be Generous
* Ensure the Coffee Calling System is followed efficiently
* Ensure all Marketplace orders are prepared promptly and accurately
DELICIOUS FOOD AND DRINK
* Ensure the team consistently delivers delicious food by following the 6 Key Points of Production
* Follow the 11-Step Production Process to guarantee customer safety and accurate product labelling
* Prioritise customer needs without compromising quality or freshness
* Use and follow How to Cards consistently to deliver Pret standards
* Carry out Line Checks successfully and address any improvements needed
* Avoid Made to Sell (MTS) rejects on display in our Langars
* Develop the team’s knowledge about the quality of our food and coffee
* Ensure Barista Prepared Drinks are made by trained employees to the highest standard
WELL-LOVED SHOP
* Follow Food Safety and Health & Safety Standards consistently to ensure safety
* Monitor and record all safety checks correctly
* Take immediate corrective action on issues affecting customers, the team, or sales
* Keep the shop clean, safe, and equipment well-maintained
* Follow MBWA principles, proactively monitoring Pret Standards and viewing the shop through customers’ eyes
* Report and escalate any quality issues with due diligence
SHOP PROFITABILITY
* Maximise sales, labour efficiency, and profit through support of the Big 4 (Forecasting, Rota, Ordering & Production)
* Order accurately in line with business needs
* Lead, monitor, and follow up on Mystery Shopper requirements
* Maintain good stock control by following the 7 Steps of Unaccounted
* Adhere to Pret’s Financial Standards to minimise risks and ensure team safety
* Follow merchandising guidelines and use marketing effectively to drive sales
GROWING SALES
* Follow merchandising guidelines and use marketing to boost sales
* Support successful food launches
* Encourage clear communication between kitchen and FOH to meet business needs
* Support Marketplace opportunities
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISA's at this time.
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