1. Great opportunity to expand on your experience, skills and knowledge
2. Previous B2B customer service/sales admin/order processing experience required
About Our Client
This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.
Job Description
Key responsibilities of the Customer Service Coordinator - 6-month FTC include:
3. Manage customer orders, ensuring timely and accurate processing.
4. Respond to customer inquiries via phone and email in a professional manner.
5. Coordinate with internal teams to resolve delivery and supply chain issues.
6. Maintain accurate customer records and update the database as needed.
7. Monitor stock levels and liaise with the logistics team to ensure availability.
8. Generate reports and provide updates on order status and customer feedback.
9. Support the sales team with administrative tasks and customer insights.
10. Ensure compliance with company policies and procedures for customer service operations.
The Successful Applicant
The successful Customer Service Coordinator - 6-month FTC should have:
11. Experience in customer service/sales admin/order processing.
12. Previous FMCG experience highy desirable.
13. Strong organisational and time management skills.
14. Proficiency in SAP would be advantagerous.
15. Excellent communication skills, both written and verbal.
16. A proactive approach to problem-solving and decision-making.
17. Attention to detail and the ability to multitask effectively.
What's on Offer
Benefits of the Customer Service Coordinator - 6-month FTC include:
18. A competitive salary
19. A supportive work environment with full training provided
20. Opportunities for personal and professional growth
21. A comprehensive benefits package
22. Access to many company perks
23. Free parking onsite
24. Flexibility to work hybrid remote