About Zyber Ltd
Zyber Ltd is a multi‑outlet hardware / DIY / builders' merchant business operating 8 shops around London. We supply a wide range of tools, paint & decorating supplies, plumbing, electrical, fixings & ironmongery, and offer trade accounts. Customer service and product knowledge are central to our business.
Purpose of the Role
The General Manager will oversee operations across all 8 branches, ensuring consistent performance, excellent customer service, efficient staffing, and growth in revenue and profitability. This role leads the managers of each store, handling escalated issues, complaints, and strategic initiatives, while implementing processes to improve operations.
Key Responsibilities
Operational Management
* Oversee day‑to‑day operations in all shops to ensure high standards of service, stock availability, merchandising, store layout, cleanliness, safety, etc.
* Monitor performance metrics (sales, margin, footfall, stock turnover, shrinkage, etc.) on a branch and company level.
* Set and track branch/managerial targets and KPIs; drive each branch manager to meet/exceed these.
· Lead, support, and develop 8 branch managers while overseeing recruitment, training, and performance across all stores.
· Manage staff rotas, control labour costs, and use customer feedback to drive continuous improvement and team accountability.
* Work with management team to identify opportunities for increasing sales: promotions, upselling, cross‑selling, stock mix optimisation.
* Oversee local marketing / community engagement efforts to drive awareness and footfall.
· Work with senior leadership on longer‑term strategy: store growth, expansion, online / delivery integration etc.
Skills, Experience & Attributes
* Proven experience (5+ years) in retail management, ideally in hardware / DIY / builders' merchant or similar sectors, overseeing multiple locations.
* Strong leadership and people‑management skills; ability to motivate, develop and manage managers.
* Excellent organisational skills; good at multi‑tasking and prioritising across branches.
* Good financial acumen: comfortable with budgets, P&L, margin analysis, cost control.
* Customer service oriented: strong sense of what builds loyalty, reputation.
* Problem solver: able to handle complaints, operational issues, and crises calmly and effectively.
* Strong communication skills: with staff, with customers, with senior leadership.
* Flexibility and resilience: retail is unpredictable; must handle weekends, shop visits, emergencies.
* IT literacy: stock systems, point of sale, basic data analysis tools (Excel etc.).
What We Offer
* Competitive salary + bonus / incentives tied to company performance
* Pension contribution, other standard benefits
* Store product discount up to 40%
* 28 working days holiday
* And more
Job Type: Full-time
Pay: £24,420.00-£40,000.00 per year
Benefits:
* Employee discount
* Store discount
Work Location: In person