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Business Unit / Group Function: Polymer Additives
Work Arrangement: Onsite
Level of Experience: Intermediate
Contract Type: Regular
LANXESS UK is a specialty chemical company with several production sites working on a broad range of activities. From the blending of inorganic pigments, the manufacturing of science-based biocidal products to the production of urethane prepolymers; plastic additives and flame retardants amongst others. Our sites include Branston, Deeside, Sudbury, Trafford Park, Widnes.
At LANXESS, our success is determined by the personal commitment and performance of each individual employee. Our goal is to sustainably increase the value of the company - and to make meaningful contributions to our customers, employees, stockholders and the public.
In order to achieve these goals, we align our actions within the company with the five essential values of our Performance Culture: Respect, ownership, trust, professionalism and integrity. This leads to a corporate culture in which responsible and morally impeccable action and the pursuit of performance are not contradictions, but complement each other harmoniously.
Job Highlights
LANXESS UK is now recruiting a Customer Service Representative to join us at Trafford Park.
Are you a proactive, customer-focused professional fluent in both German and English? Do you thrive in fast-paced, international environments where no two days are the same? We’re looking for a dedicated Customer Service Representative to join our Customer Service team.
In this role, you'll manage relationships with key accounts, taking full ownership of customer interactions—from order entry and coordination to problem-solving and issue resolution. You’ll be the go-to person for ensuring smooth order fulfilment, resolving enquiries, and delivering a high-quality service that keeps our customers satisfied and loyal.
What You’ll Do:
• Build strong relationships with key customers and act as their primary point of contact
• Manage end-to-end order processing, from entry through to delivery
• Collaborate with internal teams like Sales, Planning, and Logistics to ensure on-time fulfilment
• Monitor order blocks, availability, and demand changes to support planning and customer commitments
• Troubleshoot issues proactively and follow up on customer complaints and product returns
• Maintain accurate customer and product data in SAP and support continuous process improvement
Requirements
What You’ll Bring:
• Fluency in German and English (additional European languages a plus)
• Experience in customer service within a manufacturing, supply chain, or logistics environment
• Working knowledge of SAP and MS Office
• Strong organisational and communication skills, with a customer-first mindset
• A self-starter attitude with the ability to multitask and adapt in a multicultural setting
Why Join Us?
You’ll be part of a collaborative and supportive international team, with real ownership in your role and opportunities to grow. If you want to combine your language skills with your passion for customer service in a global environment—this is the job for you.
What to Expect
If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work. We will also assess your SAP knowledge and language skills.
What We Offer
At LANXESS, we provide:
* Competitive compensation with performance-based bonuses
* Comprehensive benefits to support your health and financial wellbeing
* Flexible working options through our global “Xwork” program
* Continuous development opportunities, including access to training and professional growth initiatives
We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.
Please Note: No agency approaches.
Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.
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