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Join to apply for the Complex Loss Claims Handler - Household role at Vxplore
Job Details
Job Title: Complex Loss Claims Handler - Household
Location: Leicester, London or Bexhill (Hybrid with flexible attendance)
Company Introduction
We're Hastings Direct, a digital insurance provider aiming to be The Best and Biggest in the UK. We invest heavily in data, technology, and our 4Cs culture, providing insurance for over three million customers. We value potential and encourage applications even if you don't tick every box.
Role Overview
Reporting to our Technical Home Claims Manager, you'll manage a portfolio of customers, process new claims, and oversee existing ones. You'll develop case management plans, identify recoveries, and prevent fraud, acting as a coaching and referral point for others.
Requirements
* Experience managing complex claims to achieve financial outcomes
* Ability to develop case plans and manage suppliers/processes
* Knowledge of technical applications for buildings, contents, recoveries, and subsidence
* Ability to reserve, code, and manage claims effectively
* Focus on financial and customer satisfaction outcomes
* Experience handling complaints and acting as a technical referral point
Essential Skills
* Strong knowledge of Home Claims and Large Loss Claims
* Understanding of Principles of Insurance, ICOBS, TCF, and supplier management
Interview Process
* Recruiter screening call
* First interview with hiring leader
* Second interview with senior leaders
Benefits
Competitive salary, flexible hybrid working, bonus scheme, financial wellbeing benefits, mental health support, 25 days holiday plus bank holidays, and various discounts and schemes.
Inclusivity Statement
As a Disability Confident employer, we ensure inclusive recruitment and support applications through the DCS scheme.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industry: Insurance
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