Housing Services Officer
Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders.
Position: Housing Services Officer
Reports to: Housing Services Manager
Hours: 35 hours per week
Housing Services Officer Day-to-Day Duties
* Manage a portfolio of properties and provide housing management services to tenants and leaseholders.
* Recover rent arrears, provide tenancy support, and represent the organisation in court where required.
* Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases.
* Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries.
* Arrange and monitor repairs to homes and communal areas.
* Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy.
* Process insurance claims, compensation payments, and other housing-related applications.
* Maintain accurate records and update housing management systems.
* Work closely with contractors, local authorities, and partner agencies to deliver effective services.
* Provide reception and customer service support to residents and visitors.
Housing Services Officer Requirements
Experience & Knowledge
* Experience working in housing management, tenancy services, customer service, or a related environment.
* Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care.
* Knowledge of data protection, equality and diversity, and health and safety requirements.
Skills
* Excellent communication and customer service skills.
* Ability to manage a varied workload and meet deadlines.
* Strong problem-solving and decision-making abilities.
* Good numerical and administrative skills.
* Ability to work independently and as part of a team.
* Competent in Microsoft Office applications and housing management systems.
Qualifications
* Degree, relevant qualification, or equivalent experience.
Benefits
* Opportunity to work within a community-focused housing organisation.
* Varied and rewarding role supporting local residents.
* Training and professional development opportunities.
* 35-hour working week.
* Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services.
* Supportive team environment with opportunities for career progression