Business Intelligence Reporting Analyst
Training - Full paid training and equipment provided
Remote working – Must be local to Daventry NN11 / Dunton SS16
Salary - £34,000 plus annual bonus & fantastic company benefits
Full Time - Permanent (40 hours a week Mon to Fri 0830-1700)
About the Business Intelligence Reporting Analyst role:
The Business Intelligence Reporting Analyst is responsible for providing reporting and analytical support across the organization to enable data-driven decision making and support strategic planning by Percepta leadership. As a key member of the Centralized Reporting Team, this position is responsible for an enterprise-wide approach to data management and reporting through business intelligence reporting initiatives. The team will create and maintain a variety of contact center operational reports, both automated and manually generated and will be the key point of contact for operation leadership’s and client reporting needs.
Key Responsibilities of the Business Intelligence Reporting Analyst role:
1. Work directly with clients and Percepta leadership to develop, design, enhance, and generate contact center reports for end users taking highly complex information and producing user-friendly reports for review by management and clients.
2. Continually seek to improve existing reporting processes, frequency, and distribution methods by incorporating automation techniques, initiatives, and technology trends.
3. Ensure the integrity and 100% accuracy of all reports distributed from the Centralized Reporting Team.
4. Key member of the project team responsible for designing and implementing an enterprise reporting model to include data governance guidelines
5. Standardize cross-departmental data definitions, KPIs, and calculations and ensure ongoing conformance to published standards
6. Partner with report users and the Percepta Data Warehouse team to create business requirements for new data warehouse feeds
7. Participate in development and UAT phases of all new reports and report enhancements
Business Intelligence Reporting Analyst Skills:
8. Proficient in developing queries and dashboards within Power BI
9. Experience with SQL, SharePoint Reporting, Access Databases
10. Oracle SQL Developer, MS SQL Management Studio, and MS Business Objects Experience Preferred
11. Must be able to draw conclusions from raw data and summarize results quickly and efficiently using logic and reasoning to identify conclusions and approaches to problems,
12. Technical understanding and experience with call centre tools, telephony systems and contact management centre systems (Cisco, Avaya CMS, Aspect Workforce Management / eWFM)
13. Proven experience with MS office suite including Excel, Word, PowerPoint, Visio, Access
14. Advanced Excel (formulas, Pivot Tables, Charting/Visualizations, Reporting, and Dashboard building, and VBA)
15. Understand requirements to maintain an accurate data/reporting environment that meets operational needs in the contact centre industry
16. Experience with designing reports utilizing OLAP cubes as the data source
Benefits:
17. 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
18. Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules
19. Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).