2 years Max Term Fulltime role based in the Blue Mountains Create a lasting impact, empower communities, and enhance lives Be part of a supportive team where your wellbeing, growth, and belonging are valued Benefits Salary packaging meal and entertainment card Financial, retail and lifestyle discounts and benefits Fitness Passport Access to in-house learning and development programs to assist your career growth Access to family friendly benefits like our wellness programs and Employee Assistance Program (EAP) - Independent confidential counselling service About the Role: Join BaptistCare as a Housing Manager at Wingara Hamlet and Merindal Hamlet, two beautiful communities in the Blue Mountains. Manage a combination of social and affordable housing units for seniors and retirement living. Facilitate links to services to ensure resident wellbeing and foster a supportive community. This role involves providing tenancy and asset management services, connecting residents to the services they need to sustain their tenancies, and achieving their life goals. You will work closely with our broader Housing, Retirement Living and Support Services teams to support tenants, and ensure the delivery of high-quality housing services. About You: Hold a relevant Diploma or Degree, with professional experience Demonstrated customer service skills and experience, preferably in housing, retirement village, or other community services field Demonstrated leadership experience to effectively develop and support staff Demonstrated ability to manage the business activities of Housing to successfully sustain residential tenancies Excellent skills in building effective customer relationships, building a cohesive community and maintaining a welcoming and harmonious ambience Excellent verbal and written communication skills and ability to liaise professionally with all stakeholders Demonstrated capability to manage diversity and implement social inclusion strategies Experience of working with individuals with complex needs Strong negotiating and problem solving skills Proven organisational and time management skills, including the ability to prioritise own and team workload Demonstrate an understanding and appreciation of BaptistCare’s Christian identity to work in harmony with, and support the organisation’s Purpose and Values High level computer skills Ability to work autonomously and as part of a team Ability to maintain confidentiality and act with professionalism at all times A Valid NSW Driver's License NSW Working with Children Check for paid employment purposes A current First Aid Certificate About Us: We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice. Successful applications will be subject to a variety of background checks. BaptistCare – Transforming lives by expressing the love of Christ. Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.