Overview
Overall Purpose of Role: The role is to manage the transport administration by supporting the operation with all sub-contractor queries to ensure that the DX Service Centres are supported to deliver a service in line with Customer Service Level Agreements and Key Performance Indicators.
Total Contracted Hours: 40
Responsibilities
* Ensure all trunk vehicles from sub-contractors to the central hubs and back to the sub-contractors are available.
* Publish details of any driver changes / agency drivers to the operations team via the daily trunk update document.
* Take responsibility for organising additional vehicles as required.
* Maintain contractor files ensuring all compliance documentation is current.
* Manage cost by identifying areas of efficiency in the trunking network.
* Encourage and promote positive employee relations throughout the operation, encouraging a "Can Do" attitude.
* Provide administrative assistance to aid the night operation.
* Complete all reports accurately and keep them to strict timelines.
* Carry out administrative tasks during the day and provide high-quality pro-active information for night and day shifts so reporting is of a high standard and all sub-contractors are paid as per SLA.
* Communicate with all sub-contractors to ensure the hub provides high-quality service and that they conform to company and customer SLAs each morning.
* Capture information to supply back and aid with revenue capture/protection.
Knowledge, Skills & Experience
* Previous experience in transport preferred
* Previous experience in the Mail or Distribution industry
* Understanding of DX Products is preferred but not essential
* Ability to work on own initiative
* Ideas-driven with ability to formulate new methods to improve the operation
* Able to communicate well with people
* Able to produce reports in a concise manner
* Knowledge of the UK transport/road network preferred
* Good monitoring skills
* Ability to collate information to forward plan events on the road
* Proficient with Excel, Word, Outlook
Personal Specifications
* Good communication and interpersonal skills
* Attention to detail
* Self-motivated and able to drive and motivate staff
* Able to make clear and sound decisions whilst working under pressure
* Flexible and positive to operational changes
* Can do attitude
* Able to work on own initiative without supervision
* Forward planner
* PC literate (Word, Excel, Outlook)
Benefits
* Competitive Rates of Pay
* Company Funded Health Cash Plan
* Holidays: 20 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more
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